Mimosa Partners takes a human-centred approach to solving business problems – working with your people, customers and community to get change moving and drive growth.
What sets us apart is experience running operations as well as designing them, which means our recommendations are built to work in practice.
A research, strategy and service design consultancy
We are…
Evidence-based
Strategic
Human-centred
Creative
Pragmatic
What we do
Need evidence before you decide? We specialise in qualitative research with customers, staff and communities to understand their needs, emotions and behaviour. We combine this with quantitative research and your business data, so decisions rest on what people need and where the real costs sit.
Need a customer or CX strategy that is future focussed while still being achievable operationally? We work with your leaders and teams to set direction, get targeted about customer segments and experiences, and build the roadmap and measures that show whether it is working.
Want to change how the organisation delivers? We design the operating model, including the structure, roles, processes, governance, data and technology, with the people who run it, so the customer experience and the operation improve together.
Need a new service or change to land well? We bring customers, staff and stakeholders together to shape ideas and map the customer experience to the operations required to deliver them.
How we do it
We combine research with customers and staff with your business data, so decisions are grounded in what people need and where the real costs and issues sit.
Start with the evidence
We map the right level of organisational system and service to understand the root cause of issues and ensure that when we deliver change it doesn’t result in unforeseen systemic impacts.
Consider big picture impacts
While data helps us understand the past, it takes creativity to imagine what's possible. We use co-design to test ideas with the people who will use and deliver them – so solutions are practical, have buy-in and deliver results for the business.
Design the future together
Any new approach needs to be communicated broadly and effectively. Mimosa Partners specialises in simple and elegant narratives for teams, senior stakeholders, boards and more.
Share the story
Who we work with
Government
Governance, Policy and Service Design for state agencies
Aged Care
Research, co-design and service design under the new Aged Care Act
Professional Services
Strategy and operating model work for professional services firms.
Education
Governance, Policy and Service Design for state agencies
Utilities & Infrastructure
Operating model design and innovation for utilities, roads and resources
Financial Services
Customer strategy and service design for insurers and financial services
Recent work
Understanding older people’s needs to shape an aged care strategy
Government - Governance design
Designing CX Governance to be fit-for-purpose for NSW Government
Education - Service design
Customer centric policy design for education provider
Have a problem you’d like help solving?
We’d love to hear from you.
Perth-based. We work on projects, contracts and embedded (hybrid) engagements, directly with clients and alongside other consultancies.