What we do

Mimosa Partners’ works across research, strategy and design to help you deliver change, growth and cut through in your organisation.

We can help you with defining:

Product Market Fit

Whether you are looking to bring a new product to market, or an existing product to a new market, Mimosa Partners can help you define your target customer, their needs and the size of the opportunity.

End-to-end CX

Mimosa Partners brings expertise in core areas of CX to help you develop CX capability and deliver solutions for your customers. We can help you define and refine your CX program including CX design, Voice of Customer, CX culture and CX governance activities.

Business Design

While many organisations have a good handle on who their customers are, they can struggle in untangling their own organisations to deliver value. Mimosa Partners is well-versed in understanding complexity across people, process and systems and what is required to deliver a new and effective business design.

Who we work with

We deliver results with the following capabilities

Research

  • Desk research

  • Quantitative research

  • Qualitative research

Design

  • UX design

  • Service design

  • CX design

  • Process design

Strategy

  • Service model

  • Roadmaps

  • Strategic narrative

Change

  • Implementation planning

  • Change mgmt strategy

  • Change workshops

Metrics

  • CX metrics program

  • CX metrics reporting