What we do
Mimosa Partners’ works across research, strategy and design to help you deliver change, growth and cut through in your organisation.
We can help you with defining:
Product Market Fit
Whether you are looking to bring a new product to market, or an existing product to a new market, Mimosa Partners can help you define your target customer, their needs and the size of the opportunity.
End-to-end CX
Mimosa Partners brings expertise in core areas of CX to help you develop CX capability and deliver solutions for your customers. We can help you define and refine your CX program including CX design, Voice of Customer, CX culture and CX governance activities.
Business Design
While many organisations have a good handle on who their customers are, they can struggle in untangling their own organisations to deliver value. Mimosa Partners is well-versed in understanding complexity across people, process and systems and what is required to deliver a new and effective business design.
Who we work with
We deliver results with the following capabilities
Research
Desk research
Quantitative research
Qualitative research
Design
UX design
Service design
CX design
Process design
Strategy
Service model
Roadmaps
Strategic narrative
Change
Implementation planning
Change mgmt strategy
Change workshops
Metrics
CX metrics program
CX metrics reporting