End-to-end CX

Customer experience is a core part of business but to be successful it needs to be well integrated with other business functions.

Mimosa Partners has expertise in CX, as well as business operations, and believes that for CX initiatives to be truly successful they need to be well integrated with other business functions. If your CX teams have is working in a silo, with their own independent metrics, Mimosa Partners can help you with more effective integration with the rest of the business to align teams and move them forward.

Most companies have Voice of Customer data well integrated into their business functions but struggle to consistently turn that data into change and CX improvements. We can help you refine your end-to-end iterative improvement cycles and move your most critical CX items into an appropriate design phase.

We has vast experience in designing products and services that are aimed at meeting customer needs. Whether it be across digital, call centre, or in-person touch points, Mimosa Partners can help design experiences and effectively align them with operational processes to ensure a consistent and effective outcome.

What we do

  • Customer research (quant and qual)

  • CX strategy

  • Voice of customer programs

  • Service, CX and UX design

  • CX measurement

  • CX governance

  • CX training/capability building

  • Leadership engagement

What we deliver

  • Insight reports including customer needs and pain points

  • Customer segments and personas

  • Journey maps and service blueprints

  • Wireframes and visual designs

  • Measurement reports

  • Governance frameworks

Case studies